The Needles technical support team is housed in our Corporate Headquarters, just outside of Baltimore, MD. Your support agreement with Needles includes many valuable features, including:

  • Access to the Needles technical support team
  • All upgrades to the Needles program
  • Needles client UserGroup meetings
  • Access to the “client only” section of the website, which contains many instructions and answers to common questions about Needles

Needles has a longstanding reputation in the marketplace for offering unparalleled support. We take that reputation seriously and have developed an implementation/training curriculum and ongoing support to walk your firm through each step of the case management journey. We know how important it is to successfully implement a new software program into a law firm, and we have the skills and experience to ensure your firm has a seamless transition to Needles.

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